Shipping policy

Shipping Timeframe
At Sugar Cube Roller, we strive to process and ship all orders as quickly as possible. Our standard shipping timeframe is 3-7 business days from the date of order confirmation. We ship to addresses within the United States. Please note that shipping times may vary depending on your location and other unforeseen delays.

Shipping Rates
Standard shipping is free on orders of $12.99 or more (any pack of 2 or more rollers). Orders under $12.99 ship for a flat rate of $4.99.

Order Processing
Orders are typically processed within 1-3 business days after payment is received. Once your order has been processed, you will receive a confirmation email with tracking information (if available).

Shipping Methods & Carriers
We partner with various shipping carriers to provide reliable and cost-effective delivery options. The carrier for your order will be selected based on your shipping destination and the best available option at the time of shipping. 

Tracking Your Order
For orders with tracking, you will receive a tracking number via email once your order has shipped. Please allow up to 48 hours for tracking updates to appear in the carrier’s system.

Delays & Lost Packages
While we do our best to ensure timely delivery, there may be occasional delays due to factors beyond our control, such as weather, carrier issues. If your order has not arrived within the estimated shipping timeframe, please contact our customer service team at contact.blocksonly@gmail.com for assistance.

If your package is lost or significantly delayed, we will work with the carrier to resolve the issue. Please note that refunds or replacements for lost packages will be handled on a case-by-case basis.

Incorrect Shipping Address
It is the customer’s responsibility to provide an accurate shipping address at the time of checkout. If an incorrect address is provided, we cannot guarantee delivery. Please double-check your shipping details before completing your purchase. If you notice an error, contact us as soon as possible at contact.blocksonly@gmail.com to see if changes can be made.

Returns Due to Failed Delivery
If a package is returned to us due to an incorrect address, refusal, or failure to collect the package from the carrier, the customer will be responsible for the cost of reshipping the order.

Contact Us
If you have any questions or concerns regarding our shipping policy, feel free to reach out to our customer support team at contact.blocksonly@gmail.com. We’re happy to assist you!